Terms & Conditions + Data Privacy Policy

1. About ClearShiftWellbeing

ClearShiftWellbeing Ltd provides a digital wellbeing insight platform for organisations and their employees.

The platform allows employees to complete wellbeing check-ins and allows organisations to view aggregated wellbeing trends in real time.

ClearShiftWellbeing does not provide medical, clinical, legal, HR, safeguarding or emergency services.

2. Responsibility of the Organisation

The subscribing organisation remains fully responsible for:

• Its employees’ wellbeing processes

• Duty of care obligations

• Safeguarding arrangements

• Health & safety compliance

• Its own internal response systems

• How wellbeing information is interpreted and acted upon

ClearShiftWellbeing Ltd does not participate in or influence internal organisational decision-making or processes.

3. Support Requests Through the Organisation

If a user chooses to request support via the platform, that request will be sent directly to their employer or organisation.

ClearShiftWellbeing Ltd:

• Does not handle support requests

• Does not provide direct support

• Does not follow up or intervene

• Does not monitor outcomes

All support and welfare action is delivered by the organisation through its own internal systems and duty of care procedures.

ClearShiftWellbeing Ltd accepts no responsibility or liability for how support requests are handled or any outcomes resulting from them.

4. External Support & Crisis Resources

ClearShiftWellbeing may display or link to external support services, helplines, or crisis resources within the app.

These are provided for signposting and information purposes only.

ClearShiftWellbeing Ltd:

• Does not operate these services

• Does not monitor their response

• Does not guarantee availability

• Accepts no responsibility for third-party actions, delays, failures or outcomes

All safeguarding and emergency responsibilities remain with the employer or organisation.

5. Data Ownership & Control

The subscribing organisation is the Data Controller.

ClearShiftWellbeing Ltd acts only as the Data Processor.

This means:

• All data belongs to the employer/organisation

• ClearShiftWellbeing does not own or commercially exploit any employee data

ClearShiftWellbeing does not access personal data.
ClearShiftWellbeing is not responsible for:

• How the organisation uses or stores data

• Internal data breaches within the organisation

• Subject access requests by employees or former employees

• Any misuse of data by organisational staff

Employees must direct any data requests to their employer.

6. What Data Is Collected

The platform collect:

• Anonymous wellbeing check-ins

• Mood and stress indicators

• Optional comments

• Aggregated insight data

• Optional support request details

If a user chooses to request support, identifying details are shared only with their employer, not ClearShiftWellbeing.

7. Platform Use Disclaimer

ClearShiftWellbeing does not guarantee:

• That all risks will be detected

• That all wellbeing concerns will be prevented

• That users will submit honest or complete data

• That any specific organisational outcome will be achieved

The platform provides wellbeing insights only and does not replace management, safeguarding or supervision responsibilities.

8. Limitation of Liability

ClearShiftWellbeing Ltd is not liable for:

• Decisions or failures by organisations

• Internal HR or safeguarding outcomes

• Loss of profits, productivity or reputation

• Internal organisational data security failures

• Misuse of data by organisation staff

• Any indirect or consequential loss

Where legally permitted, ClearShiftWellbeing Ltd’s total liability is limited to the value of the organisation’s subscription paid in the previous 12 months.

9. Technical Support

All internal organisational issues must be handled by the organisation through its own systems.

All technical issues relating to the platform are handled via our development partner Metavative.

For app or system support:

hello@clearshiftwellbeing.co.uk

10. Data Security

ClearShiftWellbeing uses secure infrastructure and encryption to protect platform data.

However, ClearShiftWellbeing Ltd is not responsible for security failures within organisational systems or third-party environments beyond our control.

11. Data Retention

Data retention periods are determined by the employer/organisation.

12. Updates to These Terms

These terms may be updated periodically.

Any significant updates will be communicated to subscribing organisations.

13. Contact

General enquiries: hello@clearshiftwellbeing.co.uk

Data requests: Contact your employer or organisation directly

Last updated: November 2025